Returns & cancellations

Before an order is accepted

Adding an item to the cart or sending a request does not complete a purchase. We confirm the item, condition, freight, taxes and payment details in writing. You may stop before accepting those terms. If you have already paid for an accepted order and need to cancel, contact us promptly so we can check whether it has shipped.

Change-of-mind returns

For eligible orders, ask for a change-of-mind return within 14 calendar days of delivery. The item must be uninstalled, unmodified and in the condition received. Contact us with the item code and delivery date before sending freight back. We provide a return destination and instructions. Unless written order terms say otherwise, the buyer pays change-of-mind return freight. We do not add a restocking fee to an approved standard change-of-mind return.

Wrong, damaged or materially misdescribed parts

Contact us promptly with photos and the BEDFORGE item code if the delivered item differs from the confirmed order or arrives damaged. Keep packaging until we advise you. We will review the issue and provide a remedy required by applicable law. When we supplied the wrong item or a valid claim requires return, we arrange or cover reasonable return freight.

Refunds and warranties

For an approved return, we confirm the refund amount and method in writing and process it promptly after receiving and checking the item, subject to applicable legal deadlines. Any separate product warranty must be stated in the written order confirmation. New takeoff and used parts do not automatically carry a manufacturer warranty. Mandatory consumer rights remain available.