Privacy policy

Who handles your information

Bedford, operating as BEDFORGE, runs this website from 3650 North 40th Avenue, Phoenix, Arizona. Contact us about privacy through live chat or by calling or texting +1 (602) 812-2011 (U.S.) or +1 (604) 239-6819 (Canada).

Information and purposes

Live chat asks for your name and message, with optional email or phone for follow-up. Checkout requires name, phone, email, full delivery address and selected items; vehicle details and notes are optional. We use these details to answer you, check parts and fitment, prepare a freight quote, confirm an order and arrange delivery. Do not send card numbers, bank credentials or government identifiers in chat or notes.

The cart and a random chat session key are stored in your browser so you can return and see replies. Chat messages and timestamps are stored in a Cloudflare D1 database accessible through BEDFORGE's password-protected admin dashboard. Website hosting may create security and access logs. The site may ask the public Bank of Canada feed for a USD-to-CAD rate. We have not added advertising pixels or third-party analytics services.

When you send an order request from checkout, a copy of the request (items, estimated subtotal, contact details, delivery address, payment preference and any notes) is also saved in BEDFORGE's database so we can follow up, and BEDFORGE staff receive a notice in a private Telegram group. That notice includes your name, phone, email, city, state or province, country and the items, but not your street address. New live chat messages and new reviews send a similar short notice.

Visit notices

To know when someone is shopping and to help customers faster, the site sends BEDFORGE short notices while you browse. They record the pages you view and how long you spend on each, the time you are active on the site (counted only while the tab is open in front), the website that referred you (the site name only, plus any campaign tags in the link), your device type, operating system and browser, and an approximate location (city, region and country) that our hosting provider, Cloudflare, estimates from your IP address. IP-based location is often only accurate to a city or region and can be wrong. They also record when you tap a call, text or email link, add a part to your cart, reach a checkout step, open live chat, or switch between the U.S. and Canada shop. They do not record keystrokes or anything you type into forms, and checkout details are only sent when you choose to send an order request or chat message. We do not store your IP address itself; we keep a one-way scrambled version so repeat visits and abuse can be recognised. A random visitor ID is kept in your browser, and a random session ID in the open tab, so we can tell a returning visit from a new one. These records are kept in BEDFORGE's database for up to 90 days and then deleted, and the notices are sent to BEDFORGE staff in a private Telegram group. We use them only to understand interest and to respond to customers, never to advertise, and we never sell them. Known bots and link previews are ignored. You can opt out by turning on Global Privacy Control or Do Not Track in your browser, which stops these notices completely, or by clearing this site's data or blocking site storage.

Reviews

If you submit a review, we store the rating, the text, the name you choose to show and the optional location you enter, along with the date and a scrambled version of your IP address used only to limit spam. Every review is checked by BEDFORGE before it appears and may be declined if it is off-topic, abusive, contains personal details or appears fake. Published reviews show the name, location and date you entered. We do not change your rating or wording. Ask us through live chat or by phone if you want your review removed.

Sharing and retention

We use customer details for service and order records. If you accept an order, we may share the address and contact details needed by a delivery provider. Our hosting and database provider processes data to operate the site. Chat and order records are retained only as long as reasonably needed for service, disputes and applicable legal obligations, then deleted or de-identified. Access is limited to people handling those tasks.

Your choices and requests

You can clear the cart and chat session key from browser site data. Contact us to ask for access, correction or deletion of information we hold, subject to identity checks and applicable recordkeeping duties. We respond under the law applicable to your location. You may choose call or text instead of live chat.